Shipping policy

Canadian Shipping
Shipping is available throughout Canada. Shipping costs are calculated and displayed at checkout before you complete your purchase.

Orders are typically prepared for shipment within 2–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information when available.

Delivery times vary depending on destination and carrier service. Please note that delivery times may be longer during the busy holiday season.

Local Pickup
Free local pickup in the Nelson, BC area is available. Pickup details will be provided at checkout when this option is available.

United States & International Orders
We hope to offer shipping to the United States and other destinations in the future. Please check back for updates or contact us at chloe@thefamilycarolco.com with any questions.

Questions about your order?
Please contact us at chloe@thefamilycarolco.com and we'll be happy to help.